Shipping policy

PERCPTN Shipping Policy

Shipping Policy

Thank you for shopping with PERCPTN. Every order means a lot to us, and we appreciate your support. Please review our shipping policy before placing your order.

Order Processing

  • Orders are processed Monday through Friday, excluding holidays.

  • In-stock items typically ship within 2–5 business days after your order is placed.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Pre-Orders

Some PERCPTN products are released as pre-orders.

  • The estimated shipping timeframe for each pre-order item will be listed on the product page.

  • Please allow 6–8 weeks (or the timeframe listed on the product page) for production before your order ships.

  • If your order contains both pre-order and in-stock items, your order may be held until all items are ready to ship unless otherwise stated.

Domestic Shipping (United States)

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after shipment:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (when available)

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

International Shipping

PERCPTN ships worldwide to select countries.

  • Shipping costs and delivery times are calculated at checkout.

  • International customers are responsible for any customs duties, taxes, or import fees required by their country.

  • PERCPTN is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to update after the shipping label has been created.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

PERCPTN is not responsible for packages shipped to incorrect addresses provided by the customer. If an order has not yet shipped, please contact us immediately and we will do our best to update your information.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, PERCPTN is not responsible for lost or stolen packages.

If you experience an issue with delivery, please contact the shipping carrier first. If additional assistance is needed, reach out to our support team and we will do our best to help.

Shipping Delays

Unexpected delays due to weather, holidays, carrier issues, or high order volume may occasionally occur. We appreciate your patience and understanding during these situations.

Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact form on percptn.co or email our customer support team.

Thank you for supporting PERCPTN.